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Cancelling an order prior to despatch

If you wish to cancel your order please notify us by email to hollywoodpetshop@hotmail.com before we have despatched the goods to you. If the goods have already been despatched the cost of delivery shall be borne by you.

Returns Policy for faulty goods

If the goods are faulty, incorrect or damaged on delivery we will offer an exchange or refund as appropriate.

Cancelling an order after delivery

You may cancel your order within 7 working days of delivery by emailing hollywoodpetshop@hotmail.com or phoning 01564826843 (9am - 4pm Mon-Sat).

If phoning to cancel an order you must also by confirming cancellation of the order in writing via email or letter.

The following order by details must be supplied:

· Contact details (name, address, email address, contact number)

· Order reference

· The date that you placed the order

Goods must be returned unused, as new, in saleable condition and with the original packaging. We cannot accept returned goods which do not meet these requirements.

Upon receipt of the goods any refunds will be reimbursed within 30 days. The cost of returning goods to us shall be borne by you

Method of Returning Goods

For goods that are delivered to you via Royal Mail service please return goods to Hollywood Pet Shop, 73 May Lane, Hollywood, Birmingham, B47 5PA. We recommend that you obtain a certificate of posting for you records. Please pack the delivery note with the goods to be returned.

Please note: A refund of the initial and return delivery charge will only be given in the instance of incorrect, damaged or faulty goods.

Packaging - please ensure that the goods are suitably packaged to prevent damage in transit.

When returning goods please state the reason for return on the delivery note and whether a refund or replacement is requested. Please pack the delivery note with the item to be return

Please see website terms and conditions and privacy policy. (At the bottom of the Page)